Return & Warranty

Return and Warranty Policy

1. Return Policy

- 1.1 Return Material Authorization (RMA)
- 1.2 Return Period and Conditions
- 1.3 Restocking Fee
- 1.4 Non-Returnable Items
- 1.5 Refund Processing Time

2. Warranty Policy

- 2.1 Manufacturer Warranty Extension
- 2.2 General Warranty Terms
- 2.3 Warranty Coverage Limitations
- 2.4 Warranty Returns
- 2.5 Dead-On-Arrival (DOA)
- 2.6 Quick Reference Warranty Guideline

1.1. Return Material Authorization (RMA):

In order to facilitate a smooth and efficient return process, all returns require prior approval. This approval is granted through the issuance of a Return Material Authorization Number (RMA#). The RMA# must be clearly and prominently displayed on the exterior of the package being returned. Any returns received without this authorization or without the RMA# visible on the package may be refused and sent back to the sender. The purpose of the RMA process is to ensure that returned items are properly tracked and processed in a timely manner. This also helps us ensure that all relevant details regarding the return are documented and that we can efficiently address the customer’s needs.

1.2. Return Period and Conditions:

We offer a 14-day return period for eligible items, starting from the original purchase date. To qualify for a return, the product must meet all the following criteria:

The product must remain unused and must not show any evidence of operation, installation, or connection.
The item must be in its original condition, free from visible damage, wear, or any signs of tampering.
The original packaging must be intact and free from damage, ensuring the item can be resold as new.
Items that have been installed, connected, or show any signs of use will not be accepted for return under any circumstances.

Please be advised that if the returned product fails to meet these conditions, the return may be denied, or additional fees may be deducted from the refund to account for diminished value or additional processing requirements.

1.3. Restocking Fee:

At our discretion, returns are subject to a 20% restocking fee. This fee is intended to cover the administrative and logistical costs associated with inspecting, repackaging, and re-shelving returned products. If the return is accepted the amount of the restocking fee will be deducted from the refunded amount issued to the customer. We strongly encourage customers to carefully verify the component needed, product specifications and ensure compatibility before completing a purchase to avoid unnecessary returns and restocking fees. This policy is to help help keep our prices as low as possible by mitigating the costs associated with returned products.

1.4. Non-Returnable Items:

There are certain types of items that cannot be returned or credited. These include, but are not limited to:

Special-order parts: Items that have been custom-ordered that are not typically carried in our inventory that are sourced specifically for an order and/or an item manufactured for the customer on an as needed basis.
Electrical components: Due to the sensitive nature of electrical items and the risk of improper handling, these items are also non-returnable.

We greatly appreciate your business. This policy exists for the sake of fairness and responsibility to all our customers to make sure that the items we sell are in new condition for anyone that buys from us. Unlike other businesses, you can be assured that our parts have not been used as a test part to investigate the issues of previous clients. We encourage customers to carefully review their order before purchasing.

1.5. Refund Processing Time:

Refunds for returned items will be issued to the same credit card used for the original purchase. We generally process approved credits in 1-2 business days. Please note that credit card companies may take up to 10 business days to process and post the credit to the customer’s account. Unfortunately, we have no ability to expedite this timeline, as it is determined by the financial institution handling the transaction. We recommend customers contact their credit card provider for more information if delays occur.

Warranty Policy

2.1. Manufacturer Warranty Extension:

The warranties offered by us are extensions of the warranties provided by the original manufacturers. These warranties typically cover defects in materials or workmanship that may arise during normal use for the application that the item was intended for. However, warranty terms and conditions vary based on the specific manufacturer and product category. There is a Warranty Part Guideline below to summarize the length and exceptions of each manufacturer's warranty. Customers are strongly encouraged to inquire about the specific warranty details for a particular item prior to purchase if this information is critical to their decision-making process.

2.2. General Warranty Terms:

The warranties provided are strictly replacement warranties and do not allow for refunds, credits, or alternative reimbursements. Warranty periods are generally 30-day warranty, 90-day warranty or a 1-year warranty.

It is important to note that certain items, such as (but not limited to) fuses, thermal cutoffs, and light bulbs, are excluded from warranty coverage. These items are considered consumables and are classified as wear-and-tear components.

2.3. Warranty Coverage Limitations:

While warranties cover the replacement of defective products, they do not extend to additional liabilities or incidental expenses. Specific limitations include:

Shipping Costs: The cost of shipping replacement items is the responsibility of the customer as the manufacturer of the item does not cover additional costs, only the replacement item.
Labour Costs: No warranties cover labour charges incurred during the installation, removal, or handling of defective parts.
Inconvenience or Downtime: Warranties do not compensate for any delays, disruptions, or inconveniences resulting from defective items.
Liability: Additional labour, damage, shipping or time resulting from the failure of a component are not covered by any warranties.

2.4. Warranty Returns:

To initiate a warranty claim, customers must obtain a valid Return Material Authorization Number (RMA#). This number must be visibly displayed on the exterior of the return package. Returns received without a valid RMA# will be refused and sent back to the sender. This process is critical for ensuring that warranty claims are processed efficiently and accurately.

Additional points to note regarding warranty claims:

Customers are responsible for all shipping costs associated with returning or replacing defective items.
Replacement items may only be shipped after the defective product has been inspected and confirmed as eligible for warranty replacement.
Collect shipments will not be accepted under any circumstances and will be refused at delivery.
Customers must provide the end user's full name and address, along with the model number, serial number, and any other relevant details listed on the model tag depending on manufacturer and appliance. We may require a photo of the model tag to verify the claim.
If the customer cannot provide the required information, the manufacturer may refuse to warranty the item. It is crucial for customers to ensure that all necessary details are supplied to facilitate the warranty process.
Warranty claims remain strictly limited to the replacement of the defective product.
Warranty claims do not extend to financial compensation for additional costs or liabilities.

2.5. Dead-On-Arrival (DOA):

In very rare cases where a product is Dead-On-Arrival or damaged in ways unrelated to shipping, customers must report the issue to applianceshack.com within 24 hours of receiving the product. To expedite the process and ensure proper documentation, customers are encouraged to provide clear photographs of the damage alongside their report. However, this policy does not apply to instances of external damage caused by shipping couriers, as such claims must be directed to the courier company. Warranty claims remain strictly limited to the replacement of the defective product and do not extend to financial compensation for incidental costs or liabilities.